Returns, Exchanges & Refunds Policy

Bare Hair, Returns, Exchanges & Refunds

Last updated: 10 August 2025

We aim to keep our policy clear and fair. Use the links below to jump to UK or International rules, then expand the scenario that matches your situation. For hygiene reasons and to protect product integrity, most sales are final unless there is a verified manufacturing fault.

Quick Navigation

UK Customers, Returns, Exchanges & Refunds

1) Standard Returns & Refunds (excludes Clearance, Promotions, Sample)

Due to the nature of our products, all sales are final. If you believe your item has a genuine manufacturing fault, contact us within 28 days of delivery. We will assess and may offer a repair, exchange, or refund depending on the outcome.

How to report: Email your full name, order number, description of the issue, and photos or videos.

Response time: 24–48 hours. Reports made after 28 days are not eligible for compensation.

Email (UK): info@bare-hair.co.uk

Phone: +44 7741 979395

2) Clearance Sales, Final Sale

Orders placed during Clearance are final and cannot be cancelled, amended, exchanged, or refunded once placed. Please check your basket carefully before paying.

3) Promotional Sales, Final Sale

During promotional events (for example seasonal discounts or flash sales), all purchases are final. No cancellations, changes, exchanges, or refunds after checkout.

4) Sample Sales, Final Sale (Consumer Rights Act 2015)

Sample sales may include development or test pieces, or items with minor imperfections reflected in the price. All sample sale items are sold “as seen” and are not eligible for refunds, exchanges, or store credit. In line with the Consumer Rights Act 2015, refunds are not required where faults are disclosed before purchase.

5) If Your Return Is Approved, What Happens Next
  • Send the item back for inspection (tracked service recommended).
  • Refunds or exchanges are processed only after inspection is complete.
  • Return shipping is the customer’s responsibility unless we sent the incorrect item.

Exchanges: Subject to approval and stock availability. Customer pays return and re-shipping.

Timeframe: If approved, your item must reach us within 28 days of approval.

Returns Address: 89 Clayton Wood Road, Leeds, LS16 6RY, UK

6) Damaged or Incorrect Item on Arrival

We carefully check orders before dispatch. If yours arrives damaged or incorrect, please contact us immediately so we can resolve this quickly (replacement, exchange, or refund as appropriate).

Email (UK): info@bare-hair.co.uk

Phone: +44 7741 979395

7) First-Time Orders, One-Time Verification

To protect our customers and our brand, some first-time orders may require a one-off verification. This does not affect your statutory rights.

International Customers, Returns, Exchanges & Refunds

International orders generally follow the UK rules above, with additional customs-related scenarios below.

1) Standard Returns & Refunds (excludes Clearance, Promotions, Sample)

All sales are final. If you believe your item has a genuine manufacturing fault, email us within 28 days of delivery with details and imagery for assessment.

Exchanges: We do not offer exchanges for international orders. Please review product details carefully before purchasing.

Email (Intl.): info@bare-hair.co.uk

Phone: +44 7741 979395

2) Clearance & Promotional Sales, Final Sale

During Clearance or Promotional events, all purchases are final. No cancellations, amendments, exchanges, or refunds once an order is placed.

3) Sample Sales, Final Sale (Consumer Rights Act 2015)

Sample items may carry minor imperfections reflected in the discount and are sold “as seen.” No refunds, exchanges, or store credit. Consistent with the Consumer Rights Act 2015 where disclosed faults do not require a refund.

4) Item Arrived in Destination Country, Customs Fees Not Paid or Refused

Customs are the buyer’s responsibility. As the Importer of Record, you must complete clearance and pay any duties, taxes, or handling fees. Bare Hair cannot intervene with your local customs or waive charges.

If fees are not paid or you do not assist with clearance, the carrier may return the parcel or customs may treat it as abandoned:

  • Returned to Sender: If we receive the parcel back in good, resalable condition, we will refund the item price only. Original shipping and any return freight, storage, brokerage, or customs handling fees are non-refundable and may be deducted from your refund.
  • Seized or disposed by Customs: If customs seize, abandon, or destroy the parcel, no refund can be issued.
5) Customs Duties Already Paid, Change of Mind

Once customs duties or taxes are paid, we cannot accept a return or issue a refund for a change of mind. This avoids duplicate cross-border charges and prevents additional customs liabilities.

6) Shipment Refused by Destination Customs (Restricted or Prohibited)

We cannot guarantee import eligibility for every country. It is the buyer’s responsibility to confirm that the product is permitted for import before ordering. If the shipment is refused by customs, the outcomes are:

  • Returned to Sender: If we receive the parcel back in good, resalable condition, we will refund the item price only. Original shipping and any return freight, handling, or customs fees are non-refundable and may be deducted.
  • Seized or disposed by Customs: If customs seize or destroy the parcel, no refund can be issued.
7) Damaged or Incorrect Item on Arrival (International)

If your order arrives damaged in transit or contains the wrong item, contact us immediately. We will arrange the most appropriate solution (replacement, exchange where applicable, or refund). Do not return the parcel unless instructed, as international returns require specific paperwork.

Email (Intl.): info@bare-hair.co.uk

Phone: +44 7741 979395